Shipping policy
Last updated: July 28, 2026
Thank you for shopping with Oman Frankincense Oil. This Shipping Policy explains our order-processing practices, shipping methods, delivery estimates, customs responsibilities, and procedures for delayed, missing, or returned packages.
Oman Frankincense Oil is operated by Oily Squad LLC. We fulfill orders from the United States and Oman, depending on product availability, destination, shipping requirements, and the most appropriate fulfillment location.
ORDER PROCESSING
Most retail orders are processed within 1–3 business days after payment is successfully completed.
Business days generally exclude weekends and United States or Oman public holidays, depending on the fulfillment location.
Processing time is separate from carrier transit time. Delivery estimates shown at checkout begin after an order has been processed and transferred to the shipping carrier.
Processing may take longer during:
- Holidays
- Sales and promotional events
- Periods of unusually high order volume
- Severe weather or service disruptions
- Customs or carrier restrictions
- Orders requiring address verification
- Bulk, wholesale, or customized orders
Wholesale, bulk, and custom orders may require additional preparation time. Any estimated processing or delivery timeframe provided in a quote, invoice, or written agreement will apply to that order.
SHIPPING ORIGINS
Orders may ship from:
- Our United States fulfillment location
- Oman
- More than one fulfillment location when an order contains multiple products
We determine the shipping origin based on inventory availability, destination, product type, carrier requirements, and the most practical method of fulfillment.
An order containing multiple products may arrive in separate packages. When this occurs, you may receive more than one tracking number and packages may arrive on different dates.
SHIPPING RATES
Available shipping methods and charges are displayed at checkout based on factors such as:
- Delivery destination
- Package weight and dimensions
- Product type
- Order value
- Selected shipping method
- Fulfillment location
- Carrier availability
Shipping rates may change without notice as carrier rates and service availability change.
FREE SHIPPING
Unless otherwise stated on the website:
- United States retail orders of $99 or more qualify for free standard shipping.
- International retail orders of $150 or more qualify for free standard shipping.
- Eligible 1-kilogram frankincense resin orders purchased directly through our website include free shipping worldwide.
Free shipping:
- Applies only to eligible retail website orders
- Uses the shipping method selected by Oman Frankincense Oil
- May not include expedited delivery
- Does not include customs duties, import taxes, brokerage fees, or other destination-country charges
- Does not apply to customized wholesale or bulk quotes unless expressly included in writing
- Cannot generally be combined with another shipping promotion unless stated otherwise
We reserve the right to modify or discontinue free-shipping offers. Changes will not affect orders already accepted under a valid offer.
UNITED STATES SHIPPING
United States orders may ship from our U.S. fulfillment location or from Oman, depending on inventory and product availability.
Delivery estimates shown at checkout are estimates only and do not include processing time.
Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, building, or postal-code information.
INTERNATIONAL SHIPPING
We ship to many international destinations. However, available destinations and shipping methods may vary due to carrier limitations, customs restrictions, product classifications, import requirements, or local laws.
International delivery times may be affected by:
- Customs inspections
- Import processing
- Local postal services
- Carrier handoffs
- Government restrictions
- Holidays
- Weather conditions
- Incorrect or incomplete recipient information
- Requests for additional documentation or identification
We cannot guarantee that every product can be shipped to every country.
Certain products, including essential oils, may be subject to special carrier, dangerous-goods, documentation, or destination restrictions. We may contact you if a different shipping method, additional information, or cancellation is required.
CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, value-added tax, brokerage charges, handling fees, or other charges imposed by the destination country or carrier.
Unless expressly stated otherwise, these charges are not included in the product price or shipping charge collected by Oman Frankincense Oil.
The recipient is responsible for:
- Understanding the import requirements of the destination country
- Paying applicable customs duties, taxes, brokerage charges, and import fees
- Providing documents, identification, or information requested by customs or the carrier
- Ensuring that the products may lawfully be imported into the destination country
Customs authorities—not Oman Frankincense Oil—determine whether duties or taxes apply and the amount charged.
We cannot declare an order as a gift, reduce the declared value, or provide false customs information.
We are not responsible for delays, holds, confiscation, refusal, destruction, or additional charges resulting from customs decisions, import restrictions, or a customer’s failure to comply with destination-country requirements.
DELIVERY ESTIMATES
Delivery dates and transit times are estimates only unless we expressly provide a written delivery guarantee.
Estimated delivery times may change after shipment due to events outside our reasonable control, including:
- Carrier delays
- Customs processing
- Severe weather
- Natural disasters
- Transportation interruptions
- Labor disruptions
- Government action
- Security inspections
- Incorrect addresses
- Peak holiday volume
- Local postal delays
We will make reasonable efforts to ship within the timeframe stated on our website, at checkout, or in your order communications.
If we cannot ship within the promised timeframe, we will provide any notice, delay option, cancellation option, or refund required by applicable law.
When tracking is available, tracking information will be sent to the email address or telephone number provided with the order.
Tracking information may take time to update after a shipping label is created. A label-created notification does not always mean that the carrier has already scanned or transported the package.
International packages may be transferred between carriers. Tracking updates may pause temporarily during customs processing or while a package is transferred to a local delivery provider.
Customers are responsible for monitoring tracking and responding promptly to delivery attempts, customs notices, carrier messages, or requests for additional information.
SHIPPING ADDRESS ACCURACY
Customers are responsible for reviewing and providing a complete and accurate shipping address before submitting an order.
Oman Frankincense Oil is not responsible for delivery problems resulting from:
- An incorrect or incomplete address
- A missing apartment, unit, suite, or building number
- An incorrect postal code
- An incorrect recipient name
- An incorrect telephone number or email address
- An address changed after fulfillment has begun
Please contact us immediately if you notice an address error. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.
Additional shipping or redirection charges resulting from an incorrect address are the customer’s responsibility unless the error was caused by us.
RETURNED OR REFUSED PACKAGES
A package may be returned to us because of:
- An incorrect or incomplete address
- Failed delivery attempts
- Failure to collect the package
- Refusal of delivery
- Failure to pay customs duties or import charges
- Failure to provide information requested by customs or the carrier
- Import restrictions imposed by the destination country
If a package is returned for a reason outside our control, the customer may be responsible for:
- Original shipping charges
- Return-to-sender fees
- Customs or carrier charges
- Additional shipping costs required to resend the order
Any refund will be handled according to our Return and Refund Policy and applicable law. Original shipping charges, customs duties, taxes, brokerage fees, and return charges are generally non-refundable unless the return resulted from our error or applicable law requires otherwise.
We will not automatically reship a returned package without confirming the shipping address and arranging payment of any applicable reshipping charges.
PACKAGES MARKED DELIVERED
When tracking shows that a package was delivered but you cannot locate it, please:
- Check the delivery area, mailbox, reception desk, parcel locker, and other secure locations.
- Ask household members, neighbors, building staff, or workplace reception whether they accepted it.
- Confirm that the shipping address on your order is correct.
- Contact the shipping carrier or local postal provider for delivery details.
- Contact us promptly if the package is still missing.
We will make reasonable efforts to help you review the tracking information and, when appropriate, assist with a carrier inquiry or claim.
A carrier’s delivery scan does not automatically determine the outcome of every claim. Each matter will be reviewed based on the tracking history, carrier findings, shipping address, delivery confirmation, and applicable law.
We do not guarantee replacement or reimbursement when the carrier confirms delivery to the address provided, but we will review the circumstances fairly.
LOST OR DELAYED PACKAGES
A package is not necessarily considered lost merely because tracking has not recently updated or delivery is later than estimated.
International packages may experience periods without tracking updates while in transit, undergoing customs review, or transferring between postal systems.
Please contact us if tracking has not updated for an unusually long period or the package has not arrived within a reasonable period after the estimated delivery date.
We may ask you to:
- Confirm your shipping address
- Contact the local carrier or postal service
- Allow additional time for customs processing
- Complete a written non-receipt statement
- Provide information required for a carrier investigation
Carrier investigations and claims may take several weeks. Refunds or replacements for confirmed lost shipments will be determined according to the carrier’s findings, the circumstances of the shipment, our policies, and applicable law.
DAMAGED OR INCORRECT ORDERS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, leaking, or materially different from what you ordered, contact us within 48 hours of delivery at info@omanfrankincenseoil.com.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the external packaging
- Photographs of the shipping label
- Photographs of any visible damage or leakage
Keep the product, packaging, shipping carton, labels, and packing materials until we confirm that they are no longer needed. The carrier may require these materials when reviewing a damage claim.
Depending on the circumstances, we may offer a replacement, refund, partial refund, store credit, or another appropriate resolution.
Damage resulting from normal natural variations in resin color, size, shape, scent, texture, or appearance is not necessarily considered a defect.
SHIPPING CLAIMS
Customers agree to provide reasonable cooperation and documentation needed to submit or investigate a shipping claim.
Failure to report an issue promptly, preserve the packaging, provide requested photographs, or cooperate with the carrier may affect our ability to obtain reimbursement or offer a resolution.
Submitting false information, altered photographs, or a fraudulent shipping claim may result in denial of the claim, cancellation of future orders, or other appropriate action.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for shipping delays or failures caused by circumstances outside our reasonable control, including natural disasters, war, civil unrest, government action, border closures, transportation interruptions, labor disputes, epidemics, severe weather, carrier outages, customs action, or other force-majeure events.
Nothing in this section limits any rights or remedies that cannot legally be excluded.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy periodically to reflect changes in our fulfillment practices, carriers, destinations, shipping rates, products, or legal obligations.
The current version will be posted on this page with an updated revision date.
Changes will not retroactively reduce rights that applied to an order already accepted before the revised policy became effective.
CONTACT US
For questions about shipping, delivery, tracking, or an existing order, please contact:
Oman Frankincense Oil
Operated by Oily Squad LLC
211 E 7th St, Suite 620
Austin, Texas 78701
United States
Email: info@omanfrankincenseoil.com
Telephone: +1 945-335-4385
Website: omanfrankincenseoil.com
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