Refund policy

Last updated: July 28, 2026

We want you to have a positive experience with Oman Frankincense Oil.

Due to the natural, personal-care, and hygiene-sensitive nature of our products, all sales are generally final. However, unopened and unused items may be eligible for return within 14 days of delivery.

RETURN ELIGIBILITY

To be eligible for a return, your item must be:

  • Unopened and unused
  • In the same condition in which it was received
  • In its original packaging
  • Returned with all seals and labels intact
  • Accompanied by a receipt or other proof of purchase

To request a return, please contact us at info@omanfrankincenseoil.com with your order number, the item you wish to return, and the reason for the return.

Please do not send any items back before contacting us. Returns sent without prior authorization will not be accepted.

Approved returns must be sent to:

Oman Frankincense Oil
3523 Lizum Ct
Rockford, Illinois 61114
United States

RETURN SHIPPING

Customers are responsible for all return shipping costs unless the product arrived damaged, defective, or incorrect due to an error by Oman Frankincense Oil.

Original shipping charges, customs duties, taxes, brokerage charges, and import fees are generally non-refundable.

We strongly recommend using a trackable and insured shipping service. Oman Frankincense Oil is not responsible for return packages that are lost, delayed, damaged, or not received.

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us within 48 hours if an item arrives damaged, defective, or incorrect.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Photos of the internal packaging
  • Photos of the outside shipping box and shipping label

Please keep the product and all packaging until we have reviewed your request. Depending on the circumstances, we may offer a replacement, store credit, partial refund, or refund.

NON-RETURNABLE ITEMS

For health, hygiene, safety, and quality-control reasons, we cannot accept returns of opened, used, sampled, altered, or partially used products.

The following items are generally non-returnable:

  • Opened essential oils
  • Opened skincare or personal-care products
  • Opened frankincense resin or myrrh packages
  • Samples
  • Customized, personalized, or special-order products
  • Wholesale or bulk orders
  • Sale or clearance items
  • Gift cards
  • Products damaged through improper use, handling, or storage after delivery

Wholesale, bulk, and custom orders are generally final sale unless the order arrives damaged, defective, or materially different from what was ordered.

Please contact us if you have questions about whether a specific item is eligible for return.

EXCHANGES

We do not offer direct exchanges.

The fastest way to receive a different item is to request a return for the original item. Once the return has been approved, you may place a separate order for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

Customers receiving eligible merchandise in the European Union may have the right to cancel or return an online purchase within 14 days of receiving it, without providing a reason.

Returned items must be unused and in their original condition and packaging, with proof of purchase.

Certain exceptions may apply, including customized products and sealed goods that have been opened and are not suitable for return for health-protection or hygiene reasons.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank, credit-card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@omanfrankincenseoil.com.

Refunds may be reduced or denied if an item is returned opened, used, damaged, incomplete, altered, or in a condition different from how it was originally sent.

Original shipping charges, customs duties, taxes, brokerage charges, and import fees are generally non-refundable.

ORDER CANCELLATIONS

Please contact us as soon as possible if you need to cancel or change an order.

We will do our best to assist, but we cannot guarantee cancellation once an order has entered processing, has been packed, or has already shipped.

CONTACT US

For questions about returns or refunds, please contact:

Oman Frankincense Oil
Operated by Oily Squad LLC
Email: info@omanfrankincenseoil.com
Website: omanfrankincenseoil.com

Phone: +1 (945) 335-4385

Business address: 211 E 7th St Ste 620, Austin, TX 78701

We are a small family-run business, and we truly appreciate your support, patience, and understanding.