Privacy policy

Last updated: July 28, 2026

Oman Frankincense Oil is operated by Oily Squad LLC. We operate this website and online store, including the related content, features, products, tools, and services offered through it.

Our store is powered by Shopify, which enables us to provide our online shopping services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described below.

PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our website and services, we may collect or process the following types of personal information:

  • Contact information, including your name, email address, telephone number, billing address, and shipping address
  • Order and transaction information, including products viewed, added to your cart, purchased, returned, or canceled
  • Payment and transaction details, including payment method, payment confirmation, and related billing information
  • Account information, including your username, password, preferences, and settings when you create an account
  • Communications you send to us, including customer-service questions, reviews, messages, and return requests
  • Device and technical information, including your IP address, browser type, device type, network connection, and other online identifiers
  • Website-usage information, including how and when you browse, interact with, or navigate our website
  • Marketing preferences, including whether you have subscribed to receive promotional emails or other communications

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, subscribe to marketing, submit a form, or otherwise provide information
  • Automatically through cookies, pixels, analytics tools, and similar technologies when you visit or use our website
  • From Shopify and other service providers that help us operate our website and fulfill orders
  • From payment processors, shipping carriers, advertising platforms, social-media platforms, and other business partners
  • From other third parties where permitted by law

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

Provide and improve our services

This includes:

  • Processing payments and fulfilling orders
  • Arranging shipping and delivery
  • Processing returns, refunds, or other transactions
  • Creating and managing customer accounts
  • Remembering customer preferences
  • Providing product recommendations
  • Improving our website, products, services, and customer experience
  • Enabling customers to submit reviews

Communicate with you

We may use your information to:

  • Send order confirmations and shipping updates
  • Respond to questions or customer-service requests
  • Communicate about returns, refunds, or account matters
  • Maintain our business relationship with you

Marketing and advertising

Where permitted, we may use your information to:

  • Send promotional emails, product announcements, or special offers
  • Show advertisements on our website or other websites
  • Personalize advertising based on products you viewed, purchased, or added to your cart
  • Measure the effectiveness of our marketing and advertising

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email.

Even after unsubscribing from promotional emails, you may still receive non-promotional communications relating to your orders, account, or customer-service requests.

Security and fraud prevention

We may use your information to:

  • Process payments securely
  • Authenticate accounts
  • Detect, investigate, and prevent fraud
  • Protect our website, customers, business, and service providers
  • Identify potentially illegal, malicious, or unauthorized activity

You are responsible for keeping your account credentials secure and should not share your password or access information with others.

Legal and business purposes

We may use personal information to:

  • Comply with applicable laws, regulations, court orders, and legal requests
  • Respond to law-enforcement or government requests
  • Enforce our Terms & Conditions and other policies
  • Protect our rights and the rights of our customers
  • Resolve disputes or defend legal claims
  • Maintain records required for tax, accounting, and business purposes

PAYMENT INFORMATION

Payments are processed through Shopify and other trusted third-party payment providers.

Oman Frankincense Oil and Oily Squad LLC do not directly store or have access to your complete payment-card number. Payment providers process and protect your payment information according to their own security practices and privacy policies.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business, provide services, fulfill orders, comply with legal obligations, or protect our rights.

This may include disclosure to:

  • Shopify
  • Payment processors
  • Shipping carriers and fulfillment providers
  • Website-hosting and technology providers
  • Cloud-storage providers
  • Customer-support providers
  • Analytics providers
  • Email and marketing platforms
  • Advertising and social-media partners
  • Accountants, attorneys, insurers, and professional advisers
  • Government agencies, regulators, courts, or law-enforcement authorities when required
  • A buyer, successor, or other party involved in a potential merger, sale, restructuring, financing, or transfer of the business

We may also disclose information when you request, direct, or consent to the disclosure, such as when providing your address to a carrier so your order can be delivered.

Third-party providers may use your information according to their own privacy notices and terms.

PERSONALIZED AND TARGETED ADVERTISING

We may work with Shopify and other advertising or marketing partners to provide personalized advertising based on your activity on our website and other websites.

Depending on where you live, this activity may be legally considered the “sale” or “sharing” of personal information or the use of personal information for targeted advertising.

You may submit an opt-out request through our:

Data Sharing Opt-Out Page:
https://www.omanfrankincenseoil.com/pages/data-sharing-opt-out

Where applicable, our website may also recognize a Global Privacy Control signal sent through your browser or device.

RELATIONSHIP WITH SHOPIFY

Our website and store are hosted by Shopify.

Shopify collects and processes information about your access to and use of our store to provide, secure, and improve Shopify’s services. Information submitted through our store may be transmitted to Shopify and to service providers located in countries outside the country where you reside.

We may use Shopify features that rely on information from your interactions with our store, Shopify, and other Shopify merchants to improve services, security, analytics, marketing, and advertising.

In some circumstances, Shopify is independently responsible for processing your personal information and responding to certain privacy requests.

You can learn more through:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/en

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate the website
  • Remember customer preferences
  • Keep shopping carts active
  • Improve website performance
  • Analyze website traffic and customer behavior
  • Prevent fraud
  • Measure advertising performance
  • Personalize marketing and advertising

These technologies may be provided by Shopify and other services such as Meta, Google, email-marketing platforms, and analytics providers.

Depending on your location, you may be given the option to accept, reject, or manage certain cookies through our cookie banner or privacy settings.

You may also adjust cookie settings through your browser. Blocking certain cookies may affect how parts of our website function.

THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to websites, social-media platforms, or services operated by third parties.

We do not control and are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies and terms of any third-party website you visit.

The inclusion of a link does not necessarily mean that we endorse the third-party website or its content.

CHILDREN’S PRIVACY

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no website, electronic-storage system, or method of transmission over the internet can be guaranteed to be completely secure. We cannot guarantee absolute security.

Please do not send sensitive or confidential information through unsecured communication channels.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on whether it is needed to:

  • Fulfill orders
  • Maintain customer accounts
  • Provide customer service
  • Comply with tax, accounting, or legal obligations
  • Prevent fraud
  • Resolve disputes
  • Enforce our agreements and policies

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights concerning your personal information, including the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of your personal information
  • Request the transfer of eligible information
  • Opt out of certain sales, sharing, or targeted advertising
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Appeal certain decisions regarding a privacy request

These rights are not absolute and may be subject to exceptions under applicable law.

Texas residents may have rights to access, correct, delete, and obtain copies of personal data, as well as rights involving certain targeted advertising and data-sharing practices. 

EXERCISING YOUR RIGHTS

To exercise an applicable privacy right, contact us using the information listed at the bottom of this policy.

We may need to verify your identity before completing your request. You may also appoint an authorized agent where permitted by law, but we may require proof that the agent is authorized to act for you.

We will not discriminate against you for exercising an applicable privacy right.

INTERNATIONAL TRANSFERS

We operate internationally and may transfer, store, or process personal information outside the country in which you live, including in the United States and other countries where Shopify and our service providers operate.

Where required, international transfers may be protected through recognized legal safeguards, such as adequacy decisions, contractual protections, or Standard Contractual Clauses.

COMPLAINTS

Please contact us if you have a concern about how we collect, use, or protect your personal information.

Depending on where you live, you may also have the right to submit a complaint to a local privacy or data-protection authority or to appeal certain decisions we make regarding your privacy request.

Residents of the European Economic Area may find their relevant supervisory authority through the European Data Protection Board:

https://edpb.europa.eu/about-edpb/about-edpb/members

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, services, privacy practices, technology, or legal obligations.

When we update it, we will post the revised policy on this page and update the “Last updated” date. We will provide additional notice when required by law.

CONTACT US

For questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact:

Oman Frankincense Oil
Operated by Oily Squad LLC
211 E 7th St, Suite 620
Austin, Texas 78701
United States

Email: info@omanfrankincenseoil.com
Telephone: +1 945-335-4385
Website: omanfrankincenseoil.com

For applicable data-protection laws, Oily Squad LLC is the controller of personal information collected directly through Oman Frankincense Oil.